Good service? Definitely not Digitel

I have so many plans with my blog site, hoping to improve it so soon so I decided to subscribe for a dsl. Currently, there are three strong competitors for this service in our area which does not include my chosen provider. The first one costs php999 for dsl alone. The second one costs php899 with an option of a landline phone service for another php300, plus an installation fee of php1999. The third is Digitel’s BIDA777 promo for both landline and dsl. I picked the obvious best value for my hard earned money, BIDA777. Believing I really made a good choice, I was happy to pay the php777 and was contented with the 3-day installation grace period to as long as 1 week. Then, their customer service representative was gracious enough to call me, confirming my subscription and promised that my landline and dsl will be installed later in the afternoon. That made me double contented!

But the later became a day and another day so I called them. Another promise went off the line: it will be installed the next day. But the next day went on without a sight of their technicians. Now, I’m disappointed! I sent a message to the sales representative to help me follow up my subscription but what I get is a simple ‘please follow it up in the office; I’m in a different area now’. So I have to call again just to hear another promise: we will follow it up and will make it available before the end of the week. The long week is now over and I’m really furious! My sister is now the one following up because I cannot trust myself to hear yet another promise.

Thanks to my sister’s demanding voice, now I know that they don’t have enough connection port. They are still waiting for supplies and that means I will also need to wait! Gee, don’t these people know the value of SERVICE? Imagine I have been waiting for them to activate my connection which will never happen as of this time because they actually don’t have the capacity and the supply to provide. I hope they had at least called me up. Tell me the truth and assured me of when will be the real time, day, and date the connection will be available so I won’t need to expect. And I thought communication people are great!!???