How would you feel if your personal data is open to the public? That is basically the sentiment of every American as reported by the Communications Workers of America (CWA) Legislative Director Shane Larson. Larson claimed that “there’s a lack of security protection for your data when it’s housed overseas. “I think that Americans would be outraged if every American knew that their data is that open to identity theft”. Her recommendation was for the US to be stricter in screening overseas call centers’ data privacy security with the help of the U.S. Call Center Worker and Consumer Protection Act (H.R. 3496). This is a recent bi-partisan bill introduced by Rep. Tim Bishop (D-NY) and Rep. Dave McKinley (R-WV), co-sponsored by Reps. Michael Michaud (D-ME), Gene Green (D-TX), Michael Grimm (R-NY), and 57 others. It prohibits companies that employ overseas call centers from receiving federal grants or loans for at least 5 years. It also intends to provide consumers their basic rights such as knowing where the call is being placed and being transferred to a US-based call center if they wanted to. “A foreign, overseas call center must notify a U.S. consumer where they are located, and that you also have a right to ask to be transferred to a call center based in the United States.”
Aside from that, sending call center jobs overseas had hurt the US economically. Recently, the Bureau of Labor Statistics also reported that some 500, 000 American call center jobs have already been sent overseas. This means that more than half a million American workers have lost their jobs in favor of overseas workers. That is getting attention in the congress as it is not acceptable at this time when every US leader is trying to get more job openings for their constituents.
Source: <a href=”
http://www.fowlertribune.com/news/x248718062/Report-Consumer-Info-At-Risk-in-Overseas-Call-Centers“>Flowler Tribune</a>
CUTTING THE CRAP 